GTCC Spring Classes

JAMESTOWN, N.C. – Eleven Guilford Technical Community College (GTCC) students have been hired to work in the North Carolina Department of Revenue’s (NC DOR) new call center in Greensboro as a result of an accelerated training course at GTCC.

GTCC’s Quick Careers Call Center Agent training course launched on Oct. 21 to prepare individuals to work as entry-level call center agents for customer service/call center employers in the area, including the NC Department of Revenue’s new call center opening in early 2015.

All 21 students enrolled in the class interviewed with the NC DOR in early November. As of Nov. 25, 11 of the 21 students have received and accepted job offers from the NC DOR. Their start date is Dec. 8.

Located on GTCC’s Greensboro Campus, the Call Center Agent training course is part of GTCC’s Quick Careers Training program, which is specifically designed to help unemployed, dislocated and under-employed workers develop skill sets for in-demand jobs. The nine-week course is a partnership between GTCC, the Guilford County Workforce Development Board and the NC Department of Revenue. The class concludes on Dec. 16.

“The North Carolina Department of Revenue has been and continues to be a great partner in fulfilling GTCC’s mission to meet employer and community needs through the training of skilled workers,” said Dr. Ralph Soney, vice president of corporate and continuing education at GTCC. “The recent hiring of our 11 GTCC students is a testament to the positive outcome partnerships like this can generate. That’s good news for Guilford County and for the state of North Carolina.”

“Recruiting the best talent to support our new call center’s operations has been a leading goal for the agency,” said NCDOR Chief Operating Officer Jeff Epstein. “Through successful collaboration with GTCC, we have accomplished an important step as we work hard to provide the taxpayers of North Carolina with quality customer service.”

Gloria Feimster of Greensboro is one of the 11 new hires for the call center. In 2011, she retired early from her 25-year career at American Express in Greensboro when the company announced its closure. But after reading about GTCC’s Call Center training course three years later, she decided to come out of retirement in October and jump back into the workforce.

“Everyone looks forward to retirement, but after a while, it gets kind of old and you miss being in the workforce, working on projects, working with teams,” she said. “Customer service is very much a part of me and something that I love to do. When I read about this opportunity, I thought, ‘This is where I need to be.’

“I feel very fortunate to have the opportunity to go back into the workforce and use my past experience, knowledge and skills and apply it to a new arena. It’s exciting for me.”

Future Call Center Agent training courses will be announced at a later date. For more information, please visit http://bit.ly/GTCCQuickCareers or call 336-334-4822 or 336-454-1126 ext. 53108 or email quickcareers@gtcc.edu.

Guilford Technical Community College is the third largest of 58 institutions in the NC Community College System. GTCC serves more than 40,000 students annually from five campuses and a Small Business Center. Learn more at www.gtcc.edu.


– Carla Kucinski/GTCC